Cancellation, Refund & Warranty Policy


Cancellation, Refund & Warranty Policy – Mira Monitor & Mira Basal Body Thermometer

Before purchasing the Mira Monitor or the Mira Basal Body Thermometer please carefully review our cancellation, return, refund and warranty policies.

Cancellation Policy:

  1. Cancellation requests must be submitted before the order is processed. Given the time-sensitive nature of Mira-branded products, including the Mira Monitor and Mira Basel Body Thermometer, Mira-branded accessories (“Mira Product”) and all other products that are sold by Mira (“Complementary Products”), we usually process orders as soon as they are placed. Buyers are strongly encouraged to contact us immediately for cancellations.

  2. The order processing time may vary depending on the region. We strive to process orders promptly upon placement, typically completing them within 1 to 2 business days. If you’ve already received a confirmation email, changing or canceling your order may not be possible.

  3. However, you can always return your order once it has reached you.

Return Policy:

  1. Contact us within 20 days of product delivery for return authorization. Return requests outside the 20-day period cannot be accepted due to the product nature.

  2. Return requests will incur a $9 processing fee, applicable to all returned products (except warranty cases). This fee will be deducted from your refund amount. The $9 fee will apply to all returns, except in cases where the product is defective or damaged. Products can be returned after being shipped under the following conditions:

    • The product must be unopened, unused, and in its original condition.

    • Seals on the product box must remain intact.

    • The product should be stored in a dry environment between 4°C to 30°C (39°F to 86°F) away from direct sunlight.

  3. We reserve the right to request photo or video evidence as proof of the product’s condition to facilitate the return process.

  4. To initiate a cancellation and/or return request, please contact us with your order number, along with photo or video evidence as proof of the product’s condition. Additionally, include a detailed reason for your request. In some cases our team may require further validation of the evidence provided and will offer instructions if necessary.

Refund Policy:

  1. If your return request is accepted, you will be notified by email. The refund process will commence, and the funds will be automatically applied to your original method of payment within 3-5 business days under normal circumstances. Please be aware that additional processing time by your bank may apply.

  2. The refund will be made using the same means of payment as you used for the initial transaction.

Refund requests will be processed minus a $9 return processing fee, which will be deducted from your total refund amount. The return fee applies to all returns except in cases where the product is defective or damaged.

Warranty Policy:

  1. At Mira, we want you to have peace of mind when you use our products. That’s why we warrant Mira-branded products, including the Mira Monitor and Mira Basel Body Thermometer, Mira-branded accessories (“Mira Product”), and all other products that are sold by Mira (“Complementary Products”) against manufacturing defects in materials and workmanship for a period of 1 year starting from the date of the original purchase.

  2. Mira requires the original receipt for warranty claims.

  3. To commence the warranty process, kindly contact us. Include any relevant pictures or videos, and detail any troubleshooting steps you’ve already undertaken. This information enables us to provide you with prompt and effective assistance.

Warranty Terms:

  1. If your Mira Product or Complementary Products covered by this warranty fails due to a manufacturing defect, Mira will, during the Warranty period:

    • Repair the Mira Product or Complementary Products, including the Mira Monitor and Mira Basel Body Thermometer, without charge, using new or previously used genuine parts that have been tested and passed functional requirements.

    • Replace Mira Product and/or Complementary Products, including the Mira Monitor and Mira Basal Body Thermometer, with a replacement product of the same model.

    • Warranty excludes coverage for (i) normal wear and tear, including scratches and dents; (ii) consumable parts included in the Mira Product or Complementary Products, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage resulting from your failure to use the Mira Product in accordance with the instructions accompanying the Mira Product or available at the website; (iv) damage resulting from an accident, flood, fire, misuse, or abuse; (v) damage resulting from service performed, or damage resulting from tampering with or alterations to the Mira Product, by anyone not authorized by Mira; or (vi) use of the Mira Product with any application or software other than the Mira Mobile App.

    • Mira retains the exclusive right to repair or replace the Mira Product or Complementary Products, at its sole discretion.

    • Warranty repairs and replacements have a new warranty which is the longer of 90 days or the balance of the original 1 year warranty.

By purchasing the Mira Monitor or Mira Basel Body Thermometer, you agree to abide by this cancellation, refund and warranty policy. For inquiries or assistance, please contact us.

Thank you for choosing the Mira Monitor or Mira Basel Body Thermometer.

Cancellation and Refund Policy – Mira Wands

Before purchasing Mira Wands please carefully review our cancellation, return and refund policies.

Cancellation Policy:

  1. Cancellation requests must be submitted before the order is processed. Given the time-sensitive nature of Mira-branded products, including Mira Wands, Mira-branded accessories (“Mira Product”) and all other products that are sold by Mira (“Complementary Products”), we usually process orders as soon as they are placed. Buyers are strongly encouraged to contact us immediately for cancellations.

  2. The order processing time may vary depending on the region. We strive to process orders promptly upon placement, typically completing them within 1 to 2 business days. If you’ve already received a confirmation email, changing or canceling your order may not be possible.

  3. However, you can always return your order once it has reached you.

Return Policy:

  1. Contact us within 20 days of product delivery for return authorization. Return requests outside the 20-day period cannot be accepted due to the product nature.

  2. The product must be unopened, unused, and in its original condition.

  3. Return requests will incur a $9 processing fee, applicable to all returned products (except warranty cases). This fee will be deducted from your refund amount. The $9 fee will apply to all returns, except in cases where the product is defective or damaged. Products can be returned after being shipped under the following conditions:

    • The product must be unopened, unused, and in its original condition.

    • Seals on the product box must remain intact.

    • The product should be stored in a dry environment between 4°C to 30°C (39°F to 86°F) away from direct sunlight.

  4. We reserve the right to request photo or video evidence as proof of the product’s condition to facilitate the return process.

  5. To initiate a cancellation and/or return request, please contact us with your order number, along with photo or video evidence as proof of the product’s condition. Additionally, include a detailed reason for your request. In some cases our team may require further validation of the evidence provided and will offer instructions if necessary.

  6. If, by any chance, you encounter issues with the received products, such as expiration, damage, or incorrect items, please contact us for prompt assistance.

Refund Policy:

  1. If your return request is accepted, you will be notified by email. The refund process will commence, and the funds will automatically be applied to your original method of payment within 3-5 business days.

  2. The refund process will commence, and the funds will be automatically applied to your original method of payment within 3-5 business days under normal circumstances. Please be aware that additional processing time by your bank may apply.

  3. The refund will be made using the same means of payment as you used for the initial transaction.

Refund requests will be processed minus a $9 return processing fee, which will be deducted from your total refund amount. The return fee applies to all returns except in cases where the product is defective or damaged.

By purchasing Mira Wands you agree to abide by this cancellation, return and refund policy. For inquiries or assistance, please contact us.

Thank you for choosing Mira Wands.

Cancellation and Refund Policy – Mira Hormone Health Clinic for Fertility

Before scheduling a Mira Hormone Health Clinic for Fertility Consultation, please carefully review our cancellation and refund policy.

Service Policy General Rules:

  • Expectation: Hormone Health Coaches do not provide diagnoses, treatments, treatment adjustments, or medication prescriptions. Our services are not a substitute for a doctor’s advice, treatment plan, or diagnosis. In case of an emergency, please contact your healthcare provider immediately.

  • Personalized Matching On Demand: If you are unsure which Hormone Health Coach to choose, please contact us for personalized matching based on your specific needs.

  • Importance of Intake Form: To ensure the Hormone Health Coach is prepared for the Mira Hormone Health Clinic for Fertility Consultation, please fill out the intake form thoroughly, including details about your situation and hormone charts. The intake form link will be shared in the confirmation email.

  • Usage Window: Mira Hormone Health Clinic for Fertility Consultations included in a 90-day bundle must be used within 90 days from the purchase date. No refunds will be issued for unused consultations after this period.

  • Visiting Sessions with a Partner: Partners may join Mira Hormone Health Clinic for Fertility Consultations only if this has been agreed upon with the Hormone Health Coach in advance. This intention must be mentioned in the intake form.

  • Late Arrival: If a client arrives late, the Mira Hormone Health Clinic for Fertility Consultation will still end at the scheduled time. No refund or additional time will be provided.

  • Session Timing: Mira Hormone Health Clinic for Fertility Consultations end at the scheduled time. Clients should not expect additional time as Hormone Health Coaches may have other appointments immediately afterward.

Cancellation Policy:

  1. Up to 48 Hours Before:

    • Mira Hormone Health Clinic for Fertility Consultations can be canceled up to 48 hours before the scheduled consultation (in the client’s timezone) for a 100% refund. Utilize the links provided in the confirmation email to initiate the cancellation process.

  2. Less than 48 Hours Before:

    • After this period, cancellations are not permitted, and the consultation fee is non-refundable. All sales are final.

Rescheduling Policy:

  1. Up to 48 Hours Before:

    • Rescheduling is an option up to 48 hours before the scheduled Mira Hormone Health Clinic for Fertility Consultation (in the client’s timezone) without incurring additional charges. To initiate the rescheduling process, please use the links provided in the confirmation email.

  2. Less than 48 Hours Before:

    • If you require rescheduling less than 48 hours before the Mira Hormone Health Clinic for Fertility Consultation (in the client’s timezone), you will forfeit your original consultation at its cost, and a new consultation can only be secured through a new purchase.

Refund Policy:

  1. General Rule:

    • We do not provide refunds for Mira Hormone Health Clinic for Fertility Consultations after a consultation has commenced. Once a consultation begins, refunds are not available under any circumstances.

  2. Cancellation Up to 48 Hours Before:

    • Mira Hormone Health Clinic for Fertility Consultations canceled up to 48 hours before the scheduled time (in the client’s timezone) will receive a 100% refund.

  3. Pregnancy:

    • Congratulations! If you are pregnant and wish to cancel your Mira Hormone Health Clinic for Fertility Consultation, we are delighted for you! A refund will be processed if you provide a minimum of 48 hours’ notice before your booking (in the client’s timezone). This allows us to open the appointment slot for others. Please note that we can only refund within 30 days of purchasing consultation, otherwise we are not able to do a refund.

  4. Medical Complications:

    • If you have encountered medical complications and wish to cancel your Mira Hormone Health Clinic for Fertility Consultation due to medical treatment, we understand that! A refund will be gladly processed if you provide a minimum of 48 hours’ notice before your booking (in the client’s timezone). This allows us to open the appointment slot for others. Please note that we can only refund within 30 days of purchasing consultation, otherwise we are not able to do a refund.

  5. Partial Refunds for Bundles:

    • Partial refunds for unused portions of bundles will be considered on a case-by-case basis, please contact us.

  6. Unavailability:

    • If you are unable to secure an available time slot within 2 weeks from the date of purchase, please contact us. We will issue a refund upon your request if we cannot accommodate your scheduling needs.

  7. Refund Window:

    • Refunds are only issued within 30 days of purchase.

  8. No-show:

    • If a participant fails to attend a scheduled Mira Hormone Health Clinic for Fertility Consultations without prior notice, the consultation fee is non-refundable.

  9. Lateness:

    • If a participant arrives late for a scheduled Mira Hormone Health Clinic for Fertility Consultations, the consultation will end at the originally scheduled time, and no refund or additional time will be provided.

By scheduling a Mira Hormone Health Clinic for Fertility Consultation, you agree to abide by this cancellation and refund policy. If you need to cancel or reschedule, please use the links provided in the confirmation email you received when scheduling. If you encounter any problems, contact us.

Thank you for choosing Mira Hormone Health Clinic for Fertility.

Cancellation and Refund Policy – Mira Panorama Fertility Lab Test

Before purchasing the Mira Panorama Fertility Lab Test, please carefully review our cancellation and refund policy.

Mira Panorama Fertility Lab Purchase:

  1. All sales for the Mira Panorama Fertility Lab Test are final, and we are unable to provide cancellations, returns, or refunds. Additionally, the test is non-transferable. This means that a test that you’ve ordered cannot be returned for a refund or be used by a different person.

  2. In all cases, Mira cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.

  3. Tests must be registered and returned to the lab within 3 months of purchase. Unregistered tests expire after 3 months, and samples delivered beyond this timeframe will not be processed. No replacement tests will be issued due to expiration.

  4. In the unlikely event that you receive damaged or incorrect products, please contact us for assistance. We will help address the issue and provide guidance on the next steps.

Sample Issues:

  1. If any issues arise due to laboratory errors, please contact us immediately. Whilst we can’t offer a full refund, we may offer a replacement kit free of charge.

  2. Please note that we are unable to provide a refund if we receive the refund request after you have sent your sample back to us.

  3. We are unable to offer refunds due to customer errors. This could include (but is not limited to) dropping a sample, directly contradicting any of the instructions in the leaflet, or losing one or more components of the blood collection kit.

  4. We are also unable to offer a refund if you are unsatisfied with your test results.

By purchasing the Mira Panorama Fertility Lab Test, you agree to abide by this cancellation and refund policy. For inquiries or assistance, please contact us.

Thank you for choosing Mira Panorama Fertility Lab Test.

Cancellation and Refund Policy – Mira Supplements (Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea, Mira Fertility Tea)

Before making a purchase, please carefully review the Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea and Mira Fertility Tea cancellation and refund policy.

Cancellation and Refund Policy:

  1. All sales are considered final.

  2. Once an order for Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea or Mira Fertility Tea has been placed, cancellations are not allowed.

  3. We do not provide refunds for Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea or Mira Fertility Tea or any reason, including personal reasons, change of mind, or dissatisfaction with the product.

Returns:

  1. Due to the nature of the product, returns are not accepted for Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea or Mira Fertility Tea. Please ensure the accuracy of your order before confirming the purchase.

  2. In the unlikely event that you receive damaged or incorrect products, please contact us for assistance. We will help address the issue and provide guidance on the next steps.

By purchasing Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea or Mira Fertility Tea, you agree to abide by this cancellation and refund policy. For inquiries or assistance, please contact us.

Thank you for choosing Mira Prenatal Multi-Vitamins, Mira PCOS Supplements, Mira Pregnancy Tea or Mira Fertility Tea.

Cancellation and Refund Policy – Non-Mira Products (BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test, ExSeed Sperm Test Kit)

Before making a purchase, please carefully review the BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test and ExSeed Sperm Test Kit cancellation and refund policy.

Cancellation and Refund Policy:

  1. If you wish to cancel your order for BioGenesis™ Fertility Lubricant or Yo Male Fertility Sperm Test before it has been shipped, we will issue a refund promptly.

  2. In the event that your order has already been shipped:

    1. Given the nature of the BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test and ExSeed Sperm Test Kit products, all sales are considered final.

    2. Once an order for BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test or and ExSeed Sperm Test Kit has been placed, cancellations are not allowed.

Returns:

  1. Due to the nature of the products, returns are not accepted for the BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test and ExSeed Sperm Test Kit. Please ensure the accuracy of your order before confirming the purchase.

  2. In the unlikely event that you receive damaged or incorrect products, please contact us for assistance. We will help address the issue and provide guidance on the next steps.

By purchasing the BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test or ExSeed Sperm Test Kit, you agree to abide by this cancellation and refund policy. For inquiries or assistance, please contact us.

Thank you for choosing BioGenesis™ Fertility Lubricant, Yo Male Fertility Sperm Test and ExSeed Sperm Test Kit.